Ratio Call Distribution
Call Manager allows you to set a ratio for the distribution of new incoming calls, which enables you to equally or partially distribute the new incoming calls.
Order in Ratio:
The calls will be distributed in the ratio you set.
Random in Ratio:
The calls will be transferred randomly under the probability.
The calls will be equally distributed.
You can assign a client to a user, and the system will automatically direct the inbound calls from the client to the user.
The inbound calls from the referred clients will automatically direct to the new employees in charge.
You can manage the contact legacy from your terminated employees and refer the clients they responsible for to other employees. As a result, the inbound calls from the clients of the terminated employees will be routed to the new employees in charge.